FAQs – YManage.net

Customer Support

In brief, we are responsible for the features that are advertised in the theme. So we will do the following:
– Solve bugs if there is any (bug means if any feature is not working as it should)
– If you have any question we will answer it
– After your installation if you face any issues/bugs, we can look into your website or server, but we don’t guarantee any solution or custom works there.

Our certification program helps professionals to get trained and certified for top Yacht qualifications such as YachtMaster Coastal, YachtMaster Offshore, YachtMaster Ocean and others. Our creative professional flag-approved development program includes daily hands-on with bridge, engine room,  Liquid Cargo Handling, GMDSS, High Voltage, Dynamic position, and HUET Simulator with online assessments.

 

We can definitely help you finding the best deal if you are looking at renting, sailing or purchasing a new or used Yacht. Get in touch with our helpdesk for consulting services, they will arrange a meeting with an expert, manager and technician to help you understand what the options are and find the most suitable solution. We will check quality and condition of the vessel according to all standards and we will deliver a complete final report with honest feedback.

Of course we do, get in touch with us at contact@ymanage.net and we will make an appointment for a demo session!

We support students and trainees to shape their career in the Yacht industry through a massive 65K + courses in partnership with SSM-United Ship Management. Our online trainings include Virtual Reality, e-Learning, Video Tutorials, motorboat practical ride, training through simulator, and many other entertaining ways of learning within security standards. We provide International Certifications and we guarantee a placement to our students. We fulfil all the requirements of the article 53 of the Regulations of boats and yachts (National gazette NN #57/2006).

Digital Resources

Our digital services started from developing a website with domain name and hosting. We extend our services by providing a Virtual training platform, Job boarding facilities, personal yachting manager, business directory, virtual office, Cloud-based software suite, consulting, help desk support, software tools & mobile application development, digital marketing services and much more.

YManage Personal plan

Check in with your crew, contribute to projects and keep logs of discussions to keep track of your planning. We offer secure online storage for your invoices, order forms & contracts in one place. We also provide legal aid for those involved in discrepancies with project contracts. Create and update project briefs for crew members on board from anywhere in the world. Staff can submit timesheets, expenses and more to the Y-Manage system.

 

YManage Business:

Thanks to an online profile keep your customers informed and update your profile with real-time information. It helps you to find custormers, no matter where you are. Receive alerts for the leads looking and searching for the services. No more running around after documents, we have a place to securely store everything you need from project specs, invoices to contracts. Do you want to keep your documents private? You can set permission levels for each crew member. We keep a profile of all of our brokers online, so you know who you are dealing with and their experience within the industry.

 

Our Virtual Office package includes some advanced and useful features:

  • Human Resource Management Software (HRM)
  • Information System Management Software (ISM)
  • Fleet Tracking and Management Software
  • Document Control Tools
  • Inventory Management System
  • Yacht Maintenance Tools
  • Account Management System
  • E-log Book
  • You will be able to customize your plan, our helpdesk will also advise you on the best plan for  your business requirements. Get in touch anytime for a free consultation!

Our Trackfleet360 web and mobile app solution is an example of ideal business intelligence tool. It is a marine based yacht management tool with features such as Maps & Routing, marine routes GPS system, proper reporting, notification and alarms system, GPS fleet tracking, Geo-fencing, real-time status monitoring and location-reporting, detailed trip and vehicle history, message and delivery system,  driver management and behaviour control.

Our Digital Marketing business plan includes everything you need to increase your global growth:

  • ORM (Online Reputation Management) to improve and buildyour global image.
  • Search Engine Optimization (SEO) togive you visibility on any search engine.
  • Social Media Marketing (SMM) and Management to manage your social account activities for regular updates and offers to reach large audience.

License

We comply fully with Envato’s refund policy. We issue refunds for the reasons Envato permits us to give refund and we don’t issue refunds on the cases Envato does not guarantee refunds. Please check Envato’s refund policy: https://themeforest.net/page/customer_refund_policy

Pricing & Support

In brief, we are responsible for the features that are advertised in the theme. So we will do the following:
– Solve bugs if there is any (bug means if any feature is not working as it should)
– If you have any question we will answer it
– After your installation if you face any issues/bugs, we can look into your website or server, but we don’t guarantee any solution or custom works there.

Once you join one of our plans you have 15 days of consultations with our staff members to define what best suits your needs, you will then receive the specific quote for your tailor made plan. Payment will be required at the end of those 15 days.

Even if you do not have an online presence yet and you desire to grow your business digitally, you can register on our Business Services Directory. Once your business is registered by niche, size and location other customers, who are part of our network, will be able to find you when looking for services in your area.

Purchasing Online

SaasLand comes with “Elementor” which is a very advanced, drag-n-drop page builder. For Elementor related issues, you may check their support: https://elementor.com/support/

Even if you do not have an online presence yet and you desire to grow your business digitally, you can register on our Business Services Directory. Once your business is registered by niche, size and location other customers, who are part of our network, will be able to find you when looking for services in your area.

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Returns

We comply fully with Envato’s refund policy. We issue refunds for the reasons Envato permits us to give refund and we don’t issue refunds on the cases Envato does not guarantee refunds. Please check Envato’s refund policy: https://themeforest.net/page/customer_refund_policy

Security

We are associated with BIMCO – ISSMA – ISSA – CROSMA – AMCHAM – CROMA – HUP. Due to the YManage commercial nature, our charters yachts comply with various different rules and regulations in order to operate legally.

  • International Conventions (We abide IMO – International Maritime Organisation)
  • National regulations (Our flag administration compliance keepsus in MCA flag state).
  • Port state regulation
  • Classification Society rules and regulations (Our Yachts are set as “Classed” due to this certification).

Standards

We are associated with BIMCO – ISSMA – ISSA – CROSMA – AMCHAM – CROMA – HUP. Due to the YManage commercial nature, our charters yachts comply with various different rules and regulations in order to operate legally.

  • International Conventions (We abide IMO – International Maritime Organisation)
  • National regulations (Our flag administration compliance keepsus in MCA flag state).
  • Port state regulation
  • Classification Society rules and regulations (Our Yachts are set as “Classed” due to this certification).

Technical

 

We can definitely help you finding the best deal if you are looking at renting, sailing or purchasing a new or used Yacht. Get in touch with our helpdesk for consulting services, they will arrange a meeting with an expert, manager and technician to help you understand what the options are and find the most suitable solution. We will check quality and condition of the vessel according to all standards and we will deliver a complete final report with honest feedback.

YManage Personal plan

Check in with your crew, contribute to projects and keep logs of discussions to keep track of your planning. We offer secure online storage for your invoices, order forms & contracts in one place. We also provide legal aid for those involved in discrepancies with project contracts. Create and update project briefs for crew members on board from anywhere in the world. Staff can submit timesheets, expenses and more to the Y-Manage system.

 

YManage Business:

Thanks to an online profile keep your customers informed and update your profile with real-time information. It helps you to find custormers, no matter where you are. Receive alerts for the leads looking and searching for the services. No more running around after documents, we have a place to securely store everything you need from project specs, invoices to contracts. Do you want to keep your documents private? You can set permission levels for each crew member. We keep a profile of all of our brokers online, so you know who you are dealing with and their experience within the industry.

 

Our Virtual Office package includes some advanced and useful features:

  • Human Resource Management Software (HRM)
  • Information System Management Software (ISM)
  • Fleet Tracking and Management Software
  • Document Control Tools
  • Inventory Management System
  • Yacht Maintenance Tools
  • Account Management System
  • E-log Book
  • You will be able to customize your plan, our helpdesk will also advise you on the best plan for  your business requirements. Get in touch anytime for a free consultation!

SaasLand comes with “Elementor” which is a very advanced, drag-n-drop page builder. For Elementor related issues, you may check their support: https://elementor.com/support/

Our Trackfleet360 web and mobile app solution is an example of ideal business intelligence tool. It is a marine based yacht management tool with features such as Maps & Routing, marine routes GPS system, proper reporting, notification and alarms system, GPS fleet tracking, Geo-fencing, real-time status monitoring and location-reporting, detailed trip and vehicle history, message and delivery system,  driver management and behaviour control.

Our Digital Marketing business plan includes everything you need to increase your global growth:

  • ORM (Online Reputation Management) to improve and buildyour global image.
  • Search Engine Optimization (SEO) togive you visibility on any search engine.
  • Social Media Marketing (SMM) and Management to manage your social account activities for regular updates and offers to reach large audience.

Trainings

Our certification program helps professionals to get trained and certified for top Yacht qualifications such as YachtMaster Coastal, YachtMaster Offshore, YachtMaster Ocean and others. Our creative professional flag-approved development program includes daily hands-on with bridge, engine room,  Liquid Cargo Handling, GMDSS, High Voltage, Dynamic position, and HUET Simulator with online assessments.

We support students and trainees to shape their career in the Yacht industry through a massive 65K + courses in partnership with SSM-United Ship Management. Our online trainings include Virtual Reality, e-Learning, Video Tutorials, motorboat practical ride, training through simulator, and many other entertaining ways of learning within security standards. We provide International Certifications and we guarantee a placement to our students. We fulfil all the requirements of the article 53 of the Regulations of boats and yachts (National gazette NN #57/2006).